Greetings! Please take your time to look through this important email.
Due to increasing traffic of tutors applying for tuition assignments, we seek your patience in giving us time to send in your profile to the parents. We will take this chance to clarify some doubts and problems asked by the tutors.
These are various ways that tutors may apply for the tuition assignments.
1. You may text me directly at 90223225 with your name, the assignment code and relevant experience
2. You may send us an email directly to admin at smarttuition.sg
However, we also seek your understanding because we are not able to reply to all the emails. But rest assured that your profile will still be sent to the parents once you indicate your interest in the assignment. Please also indicate your relevant experiences in the assignment you are applying for. This will facilitate the application process. Parents will usually ask if the tutors has prior experience in the subject.
In addition, we would require all our tutors to verify their details by sending in their NRIC and relevant certificates for verification. Without the verification, we will NOT give the assignment to the tutor. We understand that not all agencies have such verification process. We are also taking this opportunity to clarify our stand. The reason for such verification process is to safeguard the interests of the parents. Parents are genuinely looking for good tutors for their kids and because some agencies do not verify the details of their tutors, many had ended up with bad experiences. Rest assured that your particulars are definitely kept confidential. We will never reveal your identity to a third party.
For tutors who have already verified your profiles, you would be prioritized as compared to tutors who have not verified their details. Please note that relevant certificates would include your O level, A level, Diploma or degree. Please also understand that parents do ask for details such as O level results (even if the tutoring level is PSLE).
I would also recommend all our tutors to update their profile by logging in to our website when there are any changes. This is especially for those A level graduates who are entering the university. An undergraduate would usually stand a higher chance to get the assignments as compared to A level graduates.
Also, as there are always quite a lot of tutors applying for a particular assignment, we would not be able to get back to all the tutors. Only the shortlisted tutors are going to be contacted by us. Please do understand. We are trying to improve the system so that you will be able to view the status of your assignment application after logging in.
We know most of our tutors won’t read through our website. Thus we would also need to inform all our tutors of the commission by our agency. From now on, we have a new policy. We will be collecting the tuition fees from the parents directly after the 2nd week of lessons. This is equivalent to collecting 50% of the tutor’s salary for the first month. This would be made easier as compared to our policy in the past. For instance, if lesson is made 2 times per week, we will be collecting the payment after 4 lessons. If lesson is once per week, we will collect the payment after 2 lessons.
Thank you for reading this email and do approach us if you have any further doubts and queries. We also would like to recommend you to sign up for the “Daily Jobs Update” feed at our website to keep you informed of new tuition assignments (consolidated to be dispatched once a day). For more updates from our tuition agency, do visit our tuition blog at smarttuition.sg/blog.
We would like to also wish all our tutors a happy Chinese New Year in advance :)
Admin, Smart Tuition Singapore