About Us - Smart Tuition Singapore

Our tuition agency is a registered business in Singapore, trying to help people who are appreciative while earning some income.

We are a team of happy folks who are more than qualified to handle the jobs. Not everyone in the team is working full-time but every coordinator has set his/her own limit to the number of tuition assignments to handle at a time. Most of the coordinators are doing the team a favour by helping out, which means that they have been putting in more effort than any normal worker who works simply for the sake of money. All of them have also been placing the company's interest before self. The small amount of commission we get is not sustainable and it is the friendship and enthusiasm that keep us going.

Although tuition is a big market in Singapore because education is extremely competitive, the market for tuition agencies is saturated and faces lots of unforeseeable problems. Due to the nature of the business that operates mainly via online and phone, more people are showing their dark side for they think they are kind of anonymous (the reason why we tend to be more demanding over certain stuffs). Even tutors are unaware of the difficulties in running a decent tuition agency business. To be honest, most full-time tutors can easily earn a few times more than any tuition coordinator (at least from our team) while most tuition coordinators cannot endure working for long term.

There are many tuition agencies that simply "rent" their databases of home tutors to tuition coordinators who will pay them monthly rental fees; the companies do not care about the processes. Smart Tuition operates differently by managing our own team of tuition coordinators to help parents, students and home tutors who approach us directly.

For those who are interested to know more about who you are working with, do read on.

How do We Work?

Prioritizing clients, tutors and tasks

We are short of manpower most of the time, especially for tuition coordinators. This is not due to any tightening of foreign labours. As we are dealing with sensitive information of many people, we can only engage coordinators whom we can trust (friends) a lot. Moreover, we only recruit coordinators who have gone through the Singapore's education system since most of our students are from local schools. Fortunately, we frequently have a large number of coordinator job requests despite we have been frank that tuition coordinators do not earn a lot; but unfortunately, we do not have the manpower to even reply them individually to remind them that we have our constraints in recruiting new members.

Our main priority is our clients. The ratio of tutors to clients are far too high for us to find clients exclusively for any tutor. Therefore, our coordinators are instructed to only answer calls from clients and also tutors who are successfully matched with the clients. Since we also have a large number of sincere clients who are waiting for our help to find their ideal tutors, we may not be able to find time to handle clients who seem to be mass emailing different tuition agencies at the same time.

There are many features on the website we can implement to help our coordinators to work more efficiently. There are also features and improvements on the website's user-interface to help tutors. Security measures helps to lengthen the development of each task. Therefore, we have to work on the more important things first. For example, the feature for tutors to remove their accounts by themselves was implemented only during the second or third year of operation. This was due to priortizing of existing tutors over tutors who had given up tutoring. Of course, one problem was that our team had to do the manual work whenever we received any such request from the ex-tutors. Unfortunately, since the feature was pushed to live and with proper instructions, there were still a few ex tutors who would email us to remove their profiles instead of doing it on their own. Such trivial things had been adding to our burdens.

Document verification will be done before we handle less important enquiries. There are simply too many tutors, including a small portion of careless, lost or less detailed ones. Unfortunately, most of the enquiries we receive from tutors are questions that have already been answered on our FAQ page. Document submission matters are taking up most of the enquiries. It requires common sense or reading of simple instructions to lessen this problem.

Reducing stress for coordinators for better work

We do not demand or pressure any coordinator to take up any number of tuition assignments. All coordinators determine their own amount of workload that they can handle at any point of time. This will not add stress to their lives, so that they can give in their best in handling all the tuition assignments they have choosen to take up. The logic is simple - when you are too heavily loaded with work, you will not be able to maintain your usual standard of work.

We understand that some tuition agencies will let their coordinators handle same tuition assignments to race against each other. However, we believe we can find more suitable tutors for clients by spending more effort, which also means more time. Moreover, keen tutors will need time to check through our assignments list before applying for them. Nevertheless, we do not want any coordinator to waste his/her time and effort just because a team-mate is lucky enough to find a match (may not be the best match though) faster. Lastly, it is very bothersome to clients having different tuition coordinators to contact him or her.

Screening of tutors

There is no fool-proof way to judge the tutors. However, we do our best in every way to eliminate the black sheep. We also find out about the attitudes of tutors through all interactions, including how they fill up the registration form, submit their documents for verification and communicate with us via phone, email or text. From there, we can easily judge who are the ones who will bother to follow simple instructions and who are the ones who have things to hide. We also share experiences and feedback from clients regarding the tutors in our system.

Integrity and hard work

We do not push tutors to clients just to close the tuition assignments. Every recommendation follows a tedious work from filtering of tutors in our database to interviewing of them via phone, email or text.

What we CANNOT do

  1. Promising 100% suitable match
  2. Eliminate black sheep totally
  3. Finding student exclusively for a tutor
  4. Preventing typographic errors
  5. Replying to all "enquiries"
  6. Giving instruction to search engine companies

Job Roles

  • Web Producer
    Anything and everything on this website... the lengthy pages filled with useful information and tools do not appear out of nowhere!
  • Web Interface / Graphic Designer
    Our simple website layout and navigation, and readability do not come from any standard template.
  • System Researcher / Designer
    What do clients need? What do tutors need? What do our team-mates need? Most of the essential features are up after carefully planned - not the best but enough to make things work!
  • Programmer / Tester
    Other than the features our tutors get to use, our team has our own administration pages that are far more complicated.
  • Marketer
    The secret to how people know about us other than through referrals.
  • Administrator
    The tedious job of handling enquiries although questions found in the FAQ page may not be replied.
  • Document verification officer
    The daily boring job, which just one or two problematic tutor's document submission can kill...
  • Accountant
    The important job of checking and confirming payments.
  • HR Manager
    Coordinating our coordinators.
  • Tuition Coordinators (consultants)
    The frontline heroes who help our clients and tutors directly, trying every mean to find suitable matches for them. Sometimes, they do encounter nasty people.

No, we are not going to reveal how some of us are multi-tasking. Basically, it is very interesting how people of same mindsets and different skillsets can come together to form a team

Active Team-mates

Tuition coordinator Mr Ong

Mr Ong

Mr Ong is a graduate from SMU, majoring in accountancy. His friendly disposition has allowed him to be exceptionally suitable for this job. Being a tutor himself, he has always made a point to relate to the parents from experience. With very good time management skill, he has managed to juggle between study and work, and not forgetting his hobby singing.

With an exceptionally strong vocal, he has emerged the champion in one of the inter-tertiary school competitions in year 2009 and top 5 finalists in Sunsilk Academy Fantasia competition in year 2012. If you have caught The Final One or Super Idol 8 (Taiwan), you will understand why he is very well-liked. He aspires to be a singer and is always working towards it. He believes that if there is will, there is a way. Our team would definitely give our support to him!

Web producer Skai

Skai

Skai is a graduate of University of Wollongong, majoring in Information Technology. He is the full-time administrator and web producer in the team. He has dedicated over two years of his life working with great heroes in ITE College West (Clementi Campus) to help the students to build up their confidence and find meaning in their lives before moving on to his passion - the web. He loves merrying around with kind people and can never get used to formalities; on the other hand, he shows great respect to others. He is someone who lives by his principles and is detailed to little things, although these do wear him out at times.

He loves photography, especially portraiture photoshoot. He does freelance photoshoot in order to upgrade his photography equipment.

Tricia

Tricia is an ex commercial make-up artist who has given up her interest for the sake of her three cute children. She finds the tuition coordinating work very meaningful because she gets to help many people; moreover, she loves interacting with others. The flexibility of the work and our outgoing team-mates allow her to persist on despite the hardship and little monies reward. Tricia is very detailed, committed and stubborn in a good way that she can spend many hours to work on tuition assignments that are less beneficial. She also has very high EQ, such that she is able to work well with most clients and tutors who are sincere.

Beneath her strong front and great exposure in life, she is extremely emotional and sensitive. She has given up lots of good career opportunities for the sake of Smart Tuition and her kids.




Do return for the rest of our profiles.

Lorraine
Kai
Chloe
Weiwen
Wai Ling
Gavin
Pei Shing
Frederick
Charmaine
Jessica
Myrren
Weiping
Brandon
Richard

Inactive Team-mates

Some of our team-mates have moved on to pursue their own interest and are no longer in our team. We are still grateful to them regardless of the duration they have been with us.

  • Angel
  • Candy
  • Clarence
  • Darren
  • Delvin
  • Derrick
  • Jane
  • Jay
  • Kaidi
  • Martina
  • Nazia
  • Phei San
  • Rose
  • Sharon
  • Simin
  • Sophie
  • Tracy
  • Yilin
  • Yu Chong
Thank you!



You may also be interested in:
- Our Tuition Agency






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"Out of my general world-pattern-trend studies there now comes strong evidence that nothing is going to be quite so surprising and abrupt in the future history of man as the forward evolution in the educational process. - R. Buckminster Fuller


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Testimonials

Smart Tuition Singapore has helped my daughter find a caring and effective tutor. My daughter shows more interest in her studies now, especially in Mathematics. Hope you get a suitable tutor through their excellent service as well! - Mrs Ng

Tutor Michelle prepared our daughter successfully for her 'O' Level Examination within a very short period of time. We did not expect her to be able to get into a Junior College with her usual results. We were very pleasantly surprised and thoroughly satisfied with Smart Tuition's Tutor recommendation and would strongly recommend Smart Tuition to all other smart parents. - Mr and Mrs Tan

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Smart Tuition is a proud affiliate of Smoke For What, Life is so Beautiful and We Love Singapore because we believe in creating healthy bodies and minds for the future generation of Singapore.

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